Deleting your account

You can close your SingleSign account yourself. It sits at the bottom of Account → My Data (singlesign.com/account/privacy/my-data) — the same page that shows everything we store about you and hands you a copy of it.

Deleting is scheduled, not instant: the account is erased 20 days after you ask, and you can cancel with one click at any point until then. Nothing changes in the meantime — you can sign in, send mail and use every app exactly as before.

Download your data first

Your export is one button above the delete card: "Download JSON" gives you everything SingleSign holds about your identity — names, addresses, phone numbers, sign-in history, the apps you have connected. Once the account is erased, that file is the only copy left, so take it before you start. Mail, files and calendar are not part of the JSON export; if you want your mail, move or forward it before the date arrives.

How to delete your account

Go to Account → My Data and scroll to "Delete your account" at the bottom.
Click "Download JSON" if you have not already.
Click "Delete your account". The dialog says again what goes and what stays.
Type your email address exactly as it appears on the account, and enter your password. Both are required — the confirm button stays disabled until they are filled in.
Click "Delete my account". The card now reads "Scheduled for" with your date, and we email you to confirm it.

The 20-day window

For 20 days, nothing is erased:

Your account, your mailboxes and every app you sign in to keep working normally.
A banner sits on every page of your account showing the date, with "Cancel deletion" on it. The card on My Data has the same button.
Cancelling is instant and complete — the schedule is dropped, and nothing was ever touched.

After that date the erasure runs and it cannot be undone. Nobody can restore a personal account afterwards, which is exactly why the window exists.

What is erased

Your SingleSign account — your identity, sign-in, password, multi-factor setup, recovery contacts, sessions and devices, the consents you gave apps, your profile picture and your activity history.
Every SingleSign Mail mailbox you own, starting with your personal @singlesign.com one — the mail in it, its attachments, files and documents, its calendar and its meetings, its addresses and its phone credentials.
Your memberships — you are removed from every organization you belong to.

Your addresses stop working the moment the erasure runs: mail sent to them is rejected, and they can no longer sign you in anywhere.

What happens to company mailboxes

A company mailbox belongs to the organization that gave it to you, not to you — so it is not deleted with your account. Each one is handed back to its organization exactly as it is when a member is removed: the mailbox is offboarded and stays with the organization, and its admins decide what happens to the mail inside. See Company mailboxes.

If you own an organization

If you are the Owner of an organization, your account cannot be deleted yet. The card says so and lists each organization you own, with a link into its console. An organization with no owner would leave its mailboxes and domains with nobody responsible for them, so settle it first, by either:

handing ownership to someone else in the organization's console, or
deleting the organization — see Deleting an organization.

Once you own none, come back to My Data and the card unlocks. Being a member of an organization never blocks anything — those mailboxes simply go back to their organizations.

Deleting an organization is not the same thing

Deleting an organization closes a company on SingleSign — its company mailboxes, its domains, its members' addresses — while your own account carries on. Deleting your account closes you: your identity and your personal mailbox. Neither one does the other.